General terms and conditions

The general terms and conditions of the JORI staircase renovation shop apply.

Terms and conditions of purchase

We do not accept any conditions of purchase of our customers. Agreements must be confirmed in writing to be valid.


Our prices are ex Essen and include statutory VAT. Special conditions and agreements lose their validity in the event of judicial or extrajudicial settlements.


Deliveries are made by forwarding agent, by DPD parcel service. The transport costs including packaging are calculated per parcel. In the case of forwarding shipments, the total weight is charged. Bulky consignments are invoiced according to volume.


When ordering by prepayment, cash or PayPal 

Delivery time

You will receive confirmation that the goods have been dispatched. The carrier will normally arrange an appointment with you. When the parcel is dispatched, you will receive the parcel number for tracking on the Internet. Please check the goods carefully on receipt. 

Transport damage

Claims can only be made if damage caused during transport, in particular to the packaging or loss, is reported immediately on receipt of the goods. Please also check that the goods are complete and make a note of any defects on the transport documents (transport insurance). Unfortunately, later complaints cannot be recognised.


Warranty claims must be made for all items within 14 days of receipt of the goods. Warranty claims are limited to the free replacement of defective items. Liability for consequential damage or compensation for new production is excluded.

Retention of title

The goods remain our property until full payment has been made. In the event of resale, the buyer assigns to us his claims arising from this in the amount of the outstanding purchase price.

Place of jurisdiction

The place of jurisdiction and place of fulfilment for both parties is Essen.